Dear Durjay and Sue,

We had a GREAT experience in India and Nepal. Compass service is extraordinary.

Thank you for everything!
Namaste!

Anupama,
HAPPY NEW YEAR!

We are back home and would like to thank you for the great trip we had. Everything was perfect and service excellent. All guides and drivers were very nice and we really had a wanderful experience.

I hope to come back soon.... and I will contact you again to organize a new wildlife + cultural tour. Thanks again!

Kindest regards,
Silvia

Hi Anupama,

Happy New Year to you!

Thank you very much to Compass Tours for making our Indian holiday a very enjoyable, organized and safe experience.  

We are still talking about our wonderful trip and are recommending your services to everyone we talk to!   

If we were to rate our Guides and Drivers, we would give a rating of 9 out of 10.  Our Compass Guide in Delhi caused us some stress as we were trying to get the train to Amritsar, this was after us putting the pressure on him to get us moving from the restaurant we were at. To make matters worst, we were unable to park the van close to the train station and had to struggle with our luggage some distance to even get to the station.  We were very relieved when we arrived at the train only moments before departure!  Late starting the tour, we waited both days.  Our guide in Goa took us on a 2 hour diversion to drop him off home – this was after we had briefed him earlier that day that we wished to return to our hotel early. On a positive note, our guide in Jaipur (Nidhi) was amazing, we really warmed to her and would recommend her to everyone! 

The remainder of the Guides were good and showed us a great time, we felt safe the entire journey.  

We really appreciated being met at every stage of our journey, whether it be train, plane or arrival and departure from a each location.  And compass certainty made our experience a wonderful.

Would recommend the hotel in Navsari, this was a lovely place to stay.  Thought that you would like to know this as there are not many places to choose from.

Thank you Anupama for your organization.  We hope to visit again shortly.

I have attached a photo of all of us taken in Delhi at the stone tower.

Kind regards
Janelle, Chris, Margaret, Graeme, Jackie & Dhiman

Anupama,
HAPPY NEW YEAR!

We are back home and would like to thank you for the great trip we had. Everything was perfect and service excellent. All guides and drivers were very nice and we really had a wanderful experience.

I hope to come back soon.... and I will contact you again to organize a new wildlife + cultural tour.
Thanks again!

Kindest regards,
Silvia

Dear Sukriti,

Sorry for the late response..was caught up with work. I have written a testimony based on our vacation:

From day 1 as we arrived in New Delhi to Day 17 when we took off, the representatives of Compass India Inc assured that we faced no inconvenience anywhere. The hotel check in’s, sight seeing, shopping, everything was well planned and executed. The cars used for travelling were clean, spacious and comfortable and the drivers were well informed and alert on the roads.

The guides at every site gave an in depth insight into the history of things. Some guides were national guides and hence a wealth of knowledge. We were constantly kept informed and were contacted regularly by the Operations staff to ensure our safety and comfort.

Lastly, the office staff members in New Delhi are pure professionals and did everything to make our vacation one of the best. They replied to each and every query we had since 2 months before our travel and made sure all our concerns were addressed promptly.

We would definitely use the services of Compass India Inc whenever we visit India and would recommend Compass India to anyone who wishes to travel to India.

hope this helps. I will send you pictures a little later in low res. Should you decide to use any and need a high resolution photo, I will send it over as well.

Thank you and have a good day.

Regards,
Rupak             

Subject: Re: REQUEST FOR FEEDBACK

To: Anupama

Hi. I hope you are all doing fine!! 

My family and I are glad we took the tour we your company, it was a nice experience. The services offered by the company were excelent, some of the problems we had were with most of the guides, with 2 hotels (Mumbai and the other that I don't recall), and with the driver form Mumbai; but It was a nice experience and if we go back to India, we would choose Compass India again. 

Dear Surbhi

I just want to thank you for all the trouble with our trip in India. We had the best time and I am sure much of it would not have been as nice if it was not for your effort and suggestions.

George, our guide in Kochi, was very knowledgeable and had a good sense of humour. Robert was the best driver ever and it was great to have him with us for such a long time. He went out of his way to inform us and accommodate our wishes. He is a great guy. We had a great ayurvedic massage in Kochi - will tell anyone going there to do the same.

We loved the houseboat and the staff made my birthday extra special.
Thanks for the part you played there too.

The Devaaya Resort in Goa was also great. It was quiet, but as expected seeing we did not go in season.

I would not recommend the Sterling Resort to anyone. It was great being in the teaplantations and enjoyed travelling there, but everything from the check-in to the rooms without water and not warm enough blankets were not nice. The waiter's clothes were as dirty as the table cloths and the service was not good. We still had fun and laughed about all of this, but circumstances like these could spoil a holiday!

Once again, thank you for making our holiday one of the best ever.

Regards
Esta

Hi,
Its good to be back home, however we had a superb holiday...THANK YOU.
The service was excellent, our experiences amazing, beyond words.
We appreciate the support that was given to us and will recommend your organisation to other interested travelers.
The Hotels met ALL our expectations----they were all excellent.
The drivers were extremely polite, showed tremendous patience and doubled as superb guides. Stanley in Mumbai was ever so helpful and willing to go the extra mile to ensure that we were comfortable.
Mr. Daya Ram in Delhi did his best to ensure that we were comfortable thro' out our
trips in Delhi as well as in Agra. He gave us a guided tour of all he cities, took us to the various sites we requested and showed great concern for our safety.
He did not hesitate to assist us with our luggage onto the platform on our trip to Surat, as there were no porters around.
The driver in Surat was quiet, but extremely trustworthy and very accommodating to our needs.
With reference to the guides, we were truly blessed to have someone like Yumani, in Mumbai. Her approach, her gentle manner, her demeanour was totally impressive and she was knowledgeable, and interesting to listen to. Her command of the English language was impressive.
Mr Rai in Mumbai was such a darling, he stressed himself over our comfort. Our flight to Delhi had been cancelled, and with a fair bit of running around and tons of stress he eventually got us onto a flight.
Our experience in Delhi will be remembered with a chuckle. My husband had gone to the Jamma Masjid to offer his prayers. He chose to leave his shoes beside him. Upon finishing his prayer, he looked beside him and was aghast that his shoes were stolen We then bought him a pair of sandals as he has a high instep and is unable to wear just any shoe!!!!!!!!!!!!
Recommendations;
We were not fully informed of the benefits due to us like having the services of a driver and car in Mumbai and Delhi. In Delhi we had requested a change of hotels because we were unaware that we had a driver and car at our disposal.
My suggestion is that all clients should be well-informed.
Our train trip to Surat was disappointing as we were expecting a first class AC berth and not a 2nd class. For foreigners maybe the 1st class is a wiser option especially if travelling for 15hours.
In panic we then requested a change of the train to Mumbai. We were however pleasantly surprised...the CC-AC compartment was extremely comfortable. And were glad of the experience.
Our Bangalore leg of the trip was very interesting, however were disappointed that the guide insisted that we leave Mysore at 9'00am,when our flights were only at 6pm and 9pm. Basically we spent our day sitting, which was a waste of precious time for us. We spent the best part of the day sitting at the air-port. The Bangalore agent did not meet us on the return journey, and called us a few hours later at the airport requesting us to fill out a feedback form. This was the only time that we experienced inefficiency. The standard here needs to be improved.
Overall we had a lovely, interesting and memorable trip and on behalf of my family I say a big THANK YOU for the efficiency, the warm welcome and the amazing organization.
To you and the rest of the Compass Team...your services are excellent May u always maintain such a high standard.
Your company will certainly be RECOMMENDED to others.
Wishing you and the Compass team a Happy New Year and the very best for 2010.

Best Wishes
Soraiya Moola
South Africa.

Hi Anupama,

Thank you for arranging this tour for us. I was very impressed with
the services we got from the representatives, the driver, the guides,
the hotels and YOU.

The hotel in Delhi, because of the old carpet, the smell was too strong. It was switched to a different room after we requested on the
3rd night (The first two nights, we thought that was what we could get
with the money we paid).

I have told many of my friends about your services. May be, some of
them will get your service in the near future. I wish that India is
not far away so I can get more people to use your services.

I have forward your email to Poay-cheng. May be she will give you feed
back, too.

Susan Hsiu-fang

Dear Sukriti,

Thanks you for your greetings. At the same time, a big thankyou for the wonderful arrangements made by you & Compass, it exceeded my expectations and everything went super smooth.

Rgds

Sunil

Dear Ms Kapoor,

We are back in our home country, and indeed filled with sweet memories of Incredible India !

The last 10 days we spent at the house of our daughter, son in law and grandchildren, and we had a wonderful time.
Quite some time we spend by visiting things in the city and the surroundings.

As promised, I will write you a more detailed “report” with some suggestions we have for you. These not as critic, but merely to make it possible for your company to even perform better/more focused on our culture and way of thinking, which will, I hope, make it possible for people from our countries to better understand each other.

But the most important is that we had a great/wonderful/unforgettable trip in India.
And it was very well organized by Compass, and we will most certainly recommend your company to anyone asking for it!

The drivers: Rajesh and Josef: how can we ever forget them ???? Besides being great, safe drivers, they also told us, during the long trips, all kind of things about what we saw, their personal lives and India.
All guides did a good job, telling stories and listening to our questions.
The warm welcomes at the airports, the detailed information, in short : an excellent tour operator you are !!

And it all started with you! Thanks to the way you personally gave us all the needed information made us make a choice for Compass.

In due time I will also send an e-mail to your director.

Dear sukriti,

It's a pleasure for me to come back with this Feedback form.
It will be a very detailed feedback

Delhi
Arrival on Delhi Airport: Good Welcoming and very kind person at the airport
Hotel on delhi: Poor conditions, and not very well situated
Guide: Very short presentations, not very communicative and left us before the hotel in the middle of the road.

Agra
Hotel: Good conditions
Guide: Very cultivated and very helpful
Sightseeing: Very impressive and very good program

Jaipur
Hotel: Very Good conditions
Guide: Correct, needs to improve communication with guests 
Sightseeing: Impressive and very good program

Jodhpur
Hotel: Very Good conditions
Guide: Good 
Sightseeing: Good program

Udaipur
Hotel: Just good conditions
Guide: Good and communicative
Sightseeing: Good program, but preer to know from the beginning that there was no water in the rivers

Flight to Mumbai:Good Assistance on the airport

Overall conditions of transfer between the cities: Good conditions, very very kind driver but not a verygood english, a small problem of car on the road in the mountains.

Mumbai:
Assistance on the airport Good
Hotel: Good
Guide: The best we saw in our Indian Trip , very cultivated, devoted, simple, near to the customers and try to make the journey suitable to our forecast, enjoy knowing her
Sightseeing: Good but sometimes no place to park in to admire the full sightseeing, but we get some bonuses to compensate this

Assistance on the airport: Very Good

Dear Anchal Suman,

Sending short feedback on the tour. It's in Portuguese, because I have some difficulties in translation (sorry).

The program of the trip was always a great follow-up, including service support (excellent) in all airports. Cars and drivers with a good performance, excellent even in the initial route (Delhi / Agra). The performance of the guides in general, was very close to good, removing the Goa guide that looked like a esperitual (VERY BAD, I should be refunded the amount paid). The hotels, removing the Dehli (not recommended), were good especially the "Crown Plaza" in Kathemandu. The Resot "Hyatt" in Goa excellent, beautiful, cheerful staff and always well prepared and a excellent catering service (wine a little expensive).
As recommendations, I would say:
- Office of the guides should be more careful;
- Some of the sites indicated by buying guides convenient little;
- After completing the visits, was an interesting involvement (estimates) with routine of the cities, thus better understand the culture and realities of each city;
- Include a small tours in the evening visit to the centers, or places major cities was positive.
In summary, we conclude that the service as a whole was very good. The my thanks.

All the best for you, and maybe even a day.
If they need some help from Portugal, have.
Best regards,
Alfredo Cardoso